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Got a question? That’s great - you should find the answer here. We’ve kept things simple, because there are enough complicated rewards programmes out there.

  • 1. How do I join

    The Know How Rewards Programme is open to all customers who spend $100 or more per transaction at any PlaceMakers store. Just complete your details by registering online here and you’re in! You don’t even need to cram another membership card into your wallet.

  • 2. How do I earn savings?

    Every time you spend $100 or more in-store, just mention you’re a Know How Rewards member and you can choose from 10% off your transaction, or a 20c per litre discount on fuel with AA Smartfuel.

  • 3. I've forgotten my password, now what?

    Don’t worry, we all have those days. Just click here and we’ll have you sorted with a new one faster than you can say, well, ‘password’.

  • 4. How do I go about using my PlaceMakers savings?

    It’s easy. If you choose 10% off your transaction, it will be applied to your purchase straight away at the till. If you choose a 20c per litre discount on fuel with AA Smartfuel, it will be added to your AA Smartfuel card to use whenever you wish (as long as your card is registered and until the discount expires – see below).

  • 5. How long do my rewards last for?

    Your 10% saving will be applied right away, but your AA Smartfuel discount can be used up until the end of the calendar month following the month in which they were earned e.g. a fuel discount dated 1 through 30 April will expire on 31 May. This means you have between one and two months to use your discounts.

  • 6. I have another question. Who should I talk to?

    Call us on 0800 KNOWHOW (566 946). We're here Monday to Friday 8.30 to 5.00. If you call us outside of these hours you can always leave a message and we'll get back to you as soon as we can.

    Or, you can email us any time on